OBSERVATIONCOUNTER-EVIDENCEUNDERLYING NEEDSPROTOTYPING
1. Watch what people actually do.
Dewey repeatedly goes into the environment instead of relying only on a client's summary. The Disk case changes when he sees the sibling conflict directly.
2. Search against the first answer.
When Archie's mother makes claims about gaming, Dewey initially finds material that seems to support her. Clara pushes him to look for counter-positions too, and the case becomes more complicated—and more useful.
3. Separate the object from the problem.
Lego, dolls, bedrooms, bikes, phones, games, and social media can be the visible fight without being the underlying issue. Dewey keeps trying to locate the need beneath the object.
4. Test ideas in the world.
Drones, earpieces, staged bicycle trouble, observation posts, and a Parrot Jumping Sumo all become tools for gathering information or trying a solution. Some tests succeed. Some create entirely new problems.
5. Use his own life as data.
Dewey is not outside the subject. His experiences with Stephanie and Pooh Bear become part of how he learns to understand other sibling relationships.